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Original Article
Online Chatbot-Based Ticketing System for Bus Transportation
Mohd. Rizwan1
Dr. Mohd Rafi Ahmed2
1Student, MCA Deccan College of Engineering and Technology, Hyderabad, Telangana, India. 2Associate Professor, MCA Deccan College of Engineering and Technology, Hyderabad, Telangana, India.
Published Online: September-December 2025
Pages: 12-16
Cite this article
↗ https://www.doi.org/10.59256/indjcst.20250403003
References
1. A. Nuruzzaman and O. Hussain, “A Survey on Chatbot Implementation in Customer Service Industry through Deep Neural Networks,” 2018 IEEE 15th International Conference on e-Business Engineering (ICEBE), Xi'an, China, 2018, pp. 54–61. doi: 10.1109/ICEBE.2018.00017.
2. A. Radziwill and M. Benton, “Evaluating Quality of Chatbots and Intelligent Conversational Agents,” Journal of Artificial Intelligence Research, vol. 6, no. 1, pp. 36–49, 2017.
3. S. Hochreiter and J. Schmidhuber, “Long Short-Term Memory,” Neural Computation, vol. 9, no. 8, pp. 1735–1780, Nov. 1997, doi: 10.1162/neco.1997.9.8.1735.
4. M. Griol, Z. Callejas, and R. López-Cózar, “A Statistical Approach to Spoken Dialog Systems Design and Evaluation,” IEEE Transactions on Audio, Speech, and Language Processing, vol. 20, no. 3, pp. 817–830, Mar. 2012.
5. M. D. Zeiler and R. Fergus, “Visualizing and Understanding Convolutional Networks,” in Lecture Notes in Computer Science, vol. 8689, pp. 818–833, Springer, 2014.
6. R. K. Aggarwal and M. A. Satia, “Development of Speech Recognition System Using Python,” 2019 IEEE International Conference on Intelligent Computing and Control Systems (ICCS), Madurai, India, 2019, pp. 1159–1163. doi: 10.1109/ICCS45141.2019.9065703.
7. Google Cloud, “Introduction to Generative AI,” [Online]. Available: https://cloud.google.com/generative-ai. [Accessed: 15-Jun-2025].
8. Streamlit Inc., “Streamlit Documentation,” [Online]. Available: https://docs.streamlit.io/. [Accessed: 15-Jun-2025].
9. A. Hussain, M. S. Ali, and M. A. Mahmud, “Intelligent Public Transport System Using AI and IoT,” 2020 International Conference on Emerging Trends in Information Technology and Engineering (ic-ETITE), Vellore, India, 2020, pp. 1–5. doi: 10.1109/ic-ETITE47903.2020.123.
10. N. K. Rajput and A. Kumar, “Voice Based Assistive Technology for Disabled People Using Speech Recognition,” 2016 International Conference on ICT in Business, Industry, and Government (ICTBIG), Indore, India, 2016, pp. 1–4. doi: 10.1109/ICTBIG.2016.7892653.
2. A. Radziwill and M. Benton, “Evaluating Quality of Chatbots and Intelligent Conversational Agents,” Journal of Artificial Intelligence Research, vol. 6, no. 1, pp. 36–49, 2017.
3. S. Hochreiter and J. Schmidhuber, “Long Short-Term Memory,” Neural Computation, vol. 9, no. 8, pp. 1735–1780, Nov. 1997, doi: 10.1162/neco.1997.9.8.1735.
4. M. Griol, Z. Callejas, and R. López-Cózar, “A Statistical Approach to Spoken Dialog Systems Design and Evaluation,” IEEE Transactions on Audio, Speech, and Language Processing, vol. 20, no. 3, pp. 817–830, Mar. 2012.
5. M. D. Zeiler and R. Fergus, “Visualizing and Understanding Convolutional Networks,” in Lecture Notes in Computer Science, vol. 8689, pp. 818–833, Springer, 2014.
6. R. K. Aggarwal and M. A. Satia, “Development of Speech Recognition System Using Python,” 2019 IEEE International Conference on Intelligent Computing and Control Systems (ICCS), Madurai, India, 2019, pp. 1159–1163. doi: 10.1109/ICCS45141.2019.9065703.
7. Google Cloud, “Introduction to Generative AI,” [Online]. Available: https://cloud.google.com/generative-ai. [Accessed: 15-Jun-2025].
8. Streamlit Inc., “Streamlit Documentation,” [Online]. Available: https://docs.streamlit.io/. [Accessed: 15-Jun-2025].
9. A. Hussain, M. S. Ali, and M. A. Mahmud, “Intelligent Public Transport System Using AI and IoT,” 2020 International Conference on Emerging Trends in Information Technology and Engineering (ic-ETITE), Vellore, India, 2020, pp. 1–5. doi: 10.1109/ic-ETITE47903.2020.123.
10. N. K. Rajput and A. Kumar, “Voice Based Assistive Technology for Disabled People Using Speech Recognition,” 2016 International Conference on ICT in Business, Industry, and Government (ICTBIG), Indore, India, 2016, pp. 1–4. doi: 10.1109/ICTBIG.2016.7892653.
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